Ashley Moody Issues Consumer Alert on Utility Scam Calls

Florida Attorney General Ashley Moody issued a Consumer Alert about utility scam calls.

“Utility scams occur when an imposter claims to be a utility company representative and threatens to shut off power, gas or water unless payment is made immediately. The scammers tell consumers the only way to keep services from being turned off is to immediately pay the amount owed on an overdue bill—often through wire transfer or a money card,” Moody’s office noted. “Utility scammers target individuals and businesses. While individuals seek to avoid the discomfort and inconvenience of disrupted utility services, businesses often cannot afford utilities to be abruptly disrupted; interfering with the ability to serve consumers.”

Moody weighed in on the scam calls on Monday.

“These deceitful utility scammers can sound persuasive on the phone and will use scare tactics to trick consumers into making false payments,” Moody said. “Consumers should be suspicious of any unsolicited phone call demanding money and report any suspicious activity to our office.”

Moody’s office released the following tips regarding utility scam calls:

  • Just hang up. Then call the utility provider at the phone number listed on a billing statement to confirm the authenticity of the call, inquire about the status of the account and report the fraudulent communication;
  • Do not trust the number listed on caller ID. A process known as spoofing allows scammers to change the information displayed on caller ID to give the appearance that the call is coming from a utility provider;
  • Never provide personal or financial information over the phone; and
  • Be wary of anyone demanding immediate payment via wire transfer, prepaid debit or gift cards.

“Utility companies will not force consumers to pay over the phone as the only option and do not demand one specific type of payment. If a caller demands credit card information or payment by wire, gift card, Green Dot, MoneyPak or reloadable card, then the call is a scammer. Consumers behind on payments can contact the utility provider directly to see if the provider has any hardship programs or payment plan options to keep services running,” Moody’s office noted. “Consumers who believe to be a victim of a utility scam can report the incident to the Florida Attorney General’s Office by filing a complaint online at or by calling 1(866) 9NO-SCAM.”


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