Tag: dr. brent bowen
Embry Riddle Uses Analytics to Rate Airlines With Delta Out Front
Dr. Brent Bowen, a professor of aeronautical science at Embry Riddle, says we should forget opinions and skewed analysis. His study simply asks a few questions: how often do passengers land on time; how often does luggage arrive with the passengers; how often are passengers bumped off flights; and how well does the airline provide customer service.
