DEO: Florida’s HAF Leads the Nation in Relief to Homeowners

At the end of last week, the Florida Department of Economic Opportunity (DEO) announced the Homeowner Assistance Fund (HAF) program leads the nation in relief to homeowners, awarding more in relief than California, Texas, New York, and Pennsylvania combined.

Florida’s HAF program has awarded more than $463 million in relief to 22,068 Florida homeowners, with more than $12.7 million awarded last week alone.

“The success of Florida’s HAF program is no accident– Florida’s model administration and its timely implementation of its HAF program have empowered DEO to expedite relief to vulnerable Florida homeowners at an unprecendented rate,” said DEO Secretary Dane Eagle. “DEO is proud of this great accomplishment, and we are dedicated to maintaining our cadence as we work to expedite relief until all funds are expended.”

Florida HAF’s Customer Assistance Center has answered more than 198,000 incoming calls, assisting Floridians with their questions. Also, Florida HAF’s Customer Assistance Center has made more than 34,700 outbound calls to respond to inquiries and ensure homeowners were able to find the link sent to them and access their application so they could complete their application.

Florida’s Homeowner Assistance Fund is designed to mitigate financial hardships associated with the COVID-19 pandemic by preventing homeowners’ mortgage delinquencies, defaults, foreclosures, and displacements, as well as by providing assistance with home energy services, internet, property and/or flood insurance, property taxes, and homeowner or condominium association fees. Eligible Florida homeowners may receive up to $50,000 in assistance.


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